AureumPulse FAQs
How can I contact AureumPulse?
Reach out to our team at info@AureumPulse.com or call (631)495-0113. We’re here to answer your questions and fuel your hustle with top-notch support.
Do you ship worldwide?
Yes, we ship globally to bring bold, luxury-inspired watches to hustlers everywhere.
Where do you ship from?
Our watches ship from trusted warehouses in the USA and Europe, ensuring quality and speed.
Can I change or cancel my order?
To keep your order moving fast, changes or cancellations must be requested within 12 hours of purchase. Contact info@AureumPulse.com promptly. Requests after this window cannot be accommodated, but you can return your order for a full refund once received.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay for seamless checkout.
When will my order be processed?
Orders are processed Monday through Friday from our warehouses. Expect 1-3 business days for processing, with shipping the next business day. During holidays or peak seasons, allow extra time. Weekend orders are processed the following Monday.
How long will it take to receive my order?
Delivery typically takes 7-14 business days, depending on your location and demand. We’re working hard to get your watch to you ASAP.
What if I don’t receive my order?
If your order doesn’t arrive within 30 days of shipping, contact us at info@AureumPulse.com for a full refund or replacement, no hassle.
Will I be charged customs or taxes?
Prices on our site are in USD and exclude taxes. You may be responsible for import duties or taxes upon delivery, set by your local customs office. AureumPulse isn’t liable for these fees or customs delays. Check with your local customs office for details.
How do I return an item?
To return a watch, email info@AureumPulse.com within 14 days of receipt with your order number and reason. Items must be unused and in original packaging. We’ll provide return instructions and cover return shipping for defective items.
What if my order is defective, incorrect, or damaged?
If your watch arrives damaged, incorrect, or defective, email info@AureumPulse.com with your order number and photos of the issue. We’ll resolve it fast with a replacement or refund, keeping your hustle on track.
When will I receive my refund?
Refunds are processed to your original payment method within 7-10 business days of receiving your return. For credit/debit card payments, contact your bank if the refund hasn’t posted after 10 days, as processing times vary.