AureumPulse FAQs

How can I contact AureumPulse?
Email aureumpulse@gmail.com. Include your order number when asking about an existing order.

Where are products shipped from?
AureumPulse works with independent supplier partners. Aeternus 613 currently ships directly from a supplier in China.

Where do you deliver?
Available destinations are shown at checkout and can vary by product and carrier.

When will my order be processed?
Allow up to 3 business days for dispatch. Processing may take longer during holidays or unusually busy periods.

How long will delivery take?
The current U.S. carrier estimate for Aeternus 613 is 6–11 days after dispatch. Delivery estimates are not guarantees and vary by destination and carrier conditions.

Will I receive tracking?
Tracking is provided after the supplier dispatches the order when supported by the selected service.

Can I change or cancel my order?
Contact us as soon as possible. We will try to help, but changes or cancellation may not be possible after fulfillment begins.

How do I return an item?
Request a return within 30 days of delivery by emailing aureumpulse@gmail.com with your order number. Items must be unused and in their original packaging. Wait for return instructions before sending anything. See our Refund Policy for full terms.

What if my order is damaged, incorrect, or missing?
Email aureumpulse@gmail.com with your order number and clear photos when applicable. We will review the order and provide the available resolution.

Will I be charged customs duties or taxes?
Taxes or import duties may apply based on your destination and local rules. Charges assessed by local authorities are the customer’s responsibility unless checkout states otherwise.

When will I receive an approved refund?
Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank processing times vary.